Customer Service Representative

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

You will receive confirmation after we have received your application.

After submitting your application, you will be taken to an online qualification test. The test will take approximately 30 minutes to complete.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The essential functions of the Customer Service Representative (CSR) are to convert incoming customer calls into booked service calls. This position handles service calls from customers while projecting a professional image and using the company’s prepared script. Utilizes customer service training to educate and to establish rapport and assist customers in choosing services and/or products. Follows company training to ensure prompt and accurate booking of incoming and outgoing orders. Conducts follow-up customer calls as needed.

This position also communicates with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Solicits sale of new or additional services. Addresses complaints concerning billing or service rendered, referring complaints of service failures to Customer Care department for investigation.Must be able to utilize phone, text, and email at an expert level.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Service Titan experience preferred but not required.

Location: Houston, TX
Apply for this Position
Apply at: